Rogers delayed the planned shutdown of its 3G network by one week. The retirement now begins August 7, 2025, instead of the original July 31 date.
The company aims to give customers more time to upgrade devices or switch to LTE/5G.
Why They Delayed
Rogers said some customers still rely on older 3G-only devices. It views extra time as a way to help them migrate smoothly.
It will contact affected users directly via email or SMS to guide them through upgrades.
What Customers Face
From June 2025, Rogers began adding a $3/month “legacy network usage” fee to accounts using 2G/3G only. By June 30, a one-time $75 administrative fee applies to anyone still on exclusive 3G service.
After August 7, phones without LTE/5G support will lose data, calling, and texting. Some may fall back to 2G, which has limited coverage and no data or MMS support.
Customer Frustration
In early July, some Rogers and Fido users reported early disconnection before the shutdown date. Many had compatible devices, but still lost service. Rogers temporarily restored access for select users and reiterated its free upgrade offers.
Reddit users shared issues with non‑Rogers devices like OnePlus phones. Many lacked VoLTE support, which led to poor service or disconnection even if LTE appeared active.
What Customers Should Do
- Check device compatibility and enable VoLTE or request a new SIM if needed.
- Upgrade to a VoLTE-capable 4G or 5G phone. Rogers offers eligible customers a $0 device upgrade option.
- Transition before June 30 to avoid fees and service loss.
Why It Matters
This delay gives users more time to adapt. It reflects Rogers’ effort to reduce disruption. It also highlights risks for users with older or unsupported devices.
What’s Next
Rogers will gradually retire 3G starting August 7 and fully phase it out soon after. The carrier expects all users to migrate to 4G LTE or 5G. Future upgrades will focus on expanding and improving modern network capacity.
